Supply Chain Operations Manager

Reports to: Head of Supply Chain US

Status: Exempt

Objective: To ensure a reliable, efficient, and cost‑effective end‑to‑end supply chain that supports HELM US’s chemical distribution business by optimizing planning, procurement, logistics, inventory, and cross‑functional collaboration while meeting safety, regulatory, and customer service requirements.

Duties and Responsibilities:

• Provide customer service/support and build business relationships
• Coordinate and support commercial and logistics activities for allocated products
• Review, document and communicate customer and supplier requirements as outlined in contracts and agreements
• Coordinate sample requests and quality control activities as required
• Enter and process purchase and sales orders, including entry of expected costs that are associated with orders
• Answer inquiries from internal and external partners regarding shipment status
• Coordinate shipment transportation with external carriers procured from strategic logistics team
• Review, create and validate individual shipment paperwork
• Identify solutions to supply chain operational constraints
• Track, trace, and manage railcar fleet if applicable for allocated product(s)
• Responsible for inventory control, planning, and reconciliation in coordination with Product Management
• Coordinate internal inventory adjustments including repackaging, sampling, and surveying
• Invoice and administer outgoing sales as well as any corresponding debit or credit notes for additional charges
• Approve or investigate supplier invoices through our doc capture system as well as any corresponding debit or credit notes
• Investigate and resolve non-conformances and claims in conjunction with Quality, Product Management, and Logistics
• Maintain purchase and sales archives in accordance with ISO 9001
• Attend commercial meetings as needed
• Participate in specific projects during the year as a part of team collaboration and to continue process improvements.
• Responsible for providing a positive customer experience
• Manage full order lifecycle (Customer PO Receipt à Order Creation à Execution/Logistics à Invoicing
• Coordinate daily logistics execution including truck bookings, railcar waybilling, railcar fleet positioning

Minimum Qualifications 

• Bachelor's degree in Supply Chain, Management, or a related field.
• Knowledge of SAP systems and supply chain operations.
• Experience working with transportation companies and managing carrier relationships.
• Experience with tariff negotiations.
• Strong English communication skills, both written and verbal.
• Ability to multitask, prioritize, and manage competing deadlines.
• Strong teamwork mentality and collaborative approach.
• Proactive, solution-oriented mindset with a strong sense of urgency.
• Professionalism and customer-focused approach.
• Adaptability and flexibility in a fast-paced environment.
• Results-driven with strong attention to detail.

HELM offers an opportunity to grow your career and make a meaningful impact in a collaborative, entrepreneurial environment. Through our commitment to innovation, operational excellence, and customer partnerships, we work together to deliver reliable solutions and create value for the industries and communities we serve.

HELM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.