Customer Service - Supply Chain

HELM is one of the world’s leading chemical marketing companies, managing international marketing activities, global distribution, warehousing, logistics, and a range of value-added services for our partners. With a presence in over 30 countries through a network of subsidiaries and affiliates, HELM operates across all major markets, offering a truly international and diverse working environment.

 We are currently seeking a temp to hire Customer Service – Supply Chain to join our motivated and agile team in the Americas region.

Main Tasks and Responsibilities:

• Logistics for the allocated products
• Warehouse management for the allocated products
• All administrative functions (customer service, administrative support) for the allocated products
• Imports (scheduling and tracking moves from port to destination and handling all import documents)
• following up on incoming overseas shipments
• Booking and tracking truck moves for the allocated products
• Booking and tracking railcar moves for the allocated products
• Answer any questions from internal and external contacts regarding status of shipments
• Handle all warehouse issues
• Find new warehouses and tanks for the allocated products when necessary
• Negotiate and define rates with warehouses and tank terminals
• Creating and sending survey instructions
• Negotiate freight rates with carriers and railcar companies. This includes initial negotiation as well as continuous optimization of rates
• Process freight and warehouse expenses
• Document all specific customer requirements in the system (delivery instructions, delivery times, etc.)
• Investigate and solve all logistics issues
• Manage, administer and process claims relating to the allocated products (if necessary in cooperation with the product manager)
• Document price agreements with carriers and warehouses
• Assisting product manager with inventory control, updating and managing the respective inventory lists
• Entering purchase and sales orders and sending them to the respective contacts
• Administer all purchase and sales orders in SAP
• Invoice outgoing sales immediately after shipment has been effected
• Process credit and debit notes to suppliers and customers, when necessary
• Process supplier invoices, debit notes, etc.
• Creating CofA’s for outgoing shipments and sending them to the customers
• Prepare and distribute documentation for outgoing shipments
• Document and archived documentation for incoming shipments
• Covering phones when necessary, along with other colleagues that share this responsibility
• Following up on unpaid overdue invoices with customers
• Process credit and debit notes to suppliers and customers, when necessary
• Process supplier invoices, debit notes, etc.
• Creating CofA’s for outgoing shipments and sending them to the customers
• Prepare and distribute documentation for outgoing shipments
• Document and archived documentation for incoming shipments
• Covering phones when necessary, along with other colleagues that share this responsibility
• Following up on unpaid overdue invoices with customers

Qualifications

Associate’s degree in any field plus at least three years work experience in the logistics field.

• Excel
• Word
• Outlook
• Salesforce
• Experienced with SAP a plus