Customer Service & Operations Coordinator - Plant Advantage(m/f/d)

Crop Solutions is one of our rapidly growing Business Units at HELM and focuses on innovative solutions for sustainable agriculture. Our Plant Advantage segment, including biostimulants and Unium products, is expanding rapidly across Europe and Central Europe. We are therefore looking for a motivated new team member (m/f/d) to join our team in Hamburg. Become part of a committed team driving growth in a promising sector!

As a Customer Service & Operations Coordinator – Plant Advantage (m/f/d), you will play a key role in the expansion of our Plant Advantage business. You will be the first point of contact for customers and an important interface between Sales, Supply Chain, Logistics and other internal teams. Your mission is to ensure smooth order processing, on-time deliveries and an excellent customer experience.

Your tasks:

• In this role, you will support the European Sales team in processing and managing customer orders and enquiries. You will also be responsible for the administration of customer and product changes, returns and freight discounts.
• You will be the first internal point of contact for colleagues from Sales, Supply Chain, Value Chain, Marketing and Technology, as well as externally for customers, ensuring that all enquiries and complaints are handled promptly. You will support the Sales team in building and maintaining professional and empathetic customer relationships.
• Specifically, you will enter, cancel and amend orders at the request of customers and Sales and coordinate orders with HELM's logistics service providers (LSPs) in line with the required schedules.
• In addition, you will enter customer account and payment information into our SAP and Salesforce systems to ensure accuracy and compliance. Within our data landscape, you will create, maintain and amend freight orders in TM and process freight invoices.
• As part of your role, you will develop a sound understanding of the Plant Advantage portfolio, including Unium products and other innovative solutions, enabling you to provide competent support to customers and our Sales team on all product-related matters, such as stock availability, order status, delivery times, label changes and sample deliveries.

Your profile:

• You have completed commercial vocational training, hold a diploma in international trade or have a comparable qualification, and have a sound understanding of business and trade processes.
• You have at least 1–3 years of relevant professional experience and expertise in logistics, supply chain management or similar processes.
• You have a genuine interest in supply chain and logistics and are comfortable monitoring containers and the overall supply chain.
• You are familiar with dangerous goods, foreign trade regulations, Incoterms and tax regulations and ensure compliance and efficiency across all relevant processes.
• You are curious, question situations and processes constructively, and have an open, solution-oriented mindset.
• You are an excellent team player with a strong collaborative approach. You contribute to achieving team objectives through results-oriented, cooperative and communicative working methods.
• You are proficient in common IT applications, including the MS Office suite, SAP and Salesforce.
• You are fluent in written and spoken German and English. Ideally, you also speak another Central European language, such as Polish, Romanian or Bulgarian.