Customer Service & Operations Coordinator (m/f/d)

Helm Crop Solutions is currently building up its strategy and organization. To embrace our promising and innovative future, in the fertilizers part of Crop Solutions, we are looking for a collaborator to take the position of Customer Service and operation for Germany. We are offering a dynamic and motivating environment, where we all collaborate, to make the business grow and share our knowledge.

Your Tasks:

• In this position, you will ensure a smooth execution of inbound imports by aligning with the legal framework of purchase contracts, suppliers, chartering (if applicable), and procurement managers.
• Moreover, you will also facilitate the seamless execution of outbound distribution in accordance with the legal framework of sales contracts, customers, chartering (if applicable), and sales managers.
• Your main area of responsibility will be overseeing deliveries to Baltic countries, specifically for the LT, LV, and EE regions, ensuring efficient logistics operations and full compliance with relevant regulations.
• Furthermore, you will anticipate and process the necessary steps for customs clearance to ensure compliance and efficiency.
• In doing so, you will coordinate operational interactions between procurement and sales departments, suppliers, customers, logistics service providers, warehouses, and chartering teams.
• In addition, you demonstrate a customer-oriented mindset, providing a high level of service to our suppliers and final customers in terms of deliveries, documentation processing, anticipation, reporting, after-sales and after-purchase support and issue resolution.
• Here, you will also be constantly monitoring stock levels to ensure accurate inbound and outbound figures for commercial teams, customers, and controlling departments.
• This also includes keeping track of targeted costs and providing timely advice whenever deviations appear – therefore, you are able to understand currency hedging.
• Moreover, you are responsible for issuing the invoices, credit and debit memos, and SPOs (when applicable) to facilitate month-end and year-end closings.
• You will also handle external claims and support the preparation of insurance claims.
• You will manage order processes and transport tracking, including vessel nominations, positions, truck and barge coordination as well as container bookings in Europe.
• Additionally, you will update and process business transactions within our respective ERP systems (SAP and/or TM).
• Within your area of responsibility, you will comply with both internal and external regulations and processes, ensure alignment with Helm principles, quality standards, dangerous goods handling, customs, tax requirements, and Incoterms.

Your profile:

• You possess an apprenticeship in commerce, an international trade diploma, or an equivalent qualification, demonstrating a strong foundation in business and trade operations.
• You hold a diploma in logistics or business operations, or have completed equivalent training, equipping you with the expertise needed for efficient workflow management.
• You should have a minimum of 1-3 years of experience in a relevant field, demonstrating strong expertise in logistics, supply chain management, or related operations.
• You are generally passionate about supply chain and logistics and can handle the monitoring of vessels/containers and the shipping supply chain.
• You can deal with dangerous goods, foreign trade regulations, Incoterms, and tax regulations, ensuring compliance and efficiency in all related processes.
• You are driven by curiosity, hence you question situations and challenge the processes, but can act as a solution provider with an open-minded spirit at the same time.
• You are proficient in common IT applications such as the MS Office package, SAP and Salesforce.
• You are an excellent team player and can be characterized by a great level of collaboration.
• In addition, you are fluent in English both written and spoken.

Join a growing team with an opportunity to develop and share your skills in a multi- cultural environment! We are looking forward to getting to know you and your motivation to be part of our adventure!