Commercial Operations Manager (m/f/d)

For Unit Pharma Ingredients & Materials Europe specialized on Active Pharmaceutical Ingredients, in order to replace a maternity leave, we are looking for a motivated Commercial Operations Manager (m/f/d)

Your tasks:

• Develop and strengthen profitable commercial relationships with customers and suppliers
• Identify the key decision makers and decision-making process in the customer´s buying organization
• Operate as point of contact for the customers within your area of responsibility
• Building and maintaining strong, long-lasting customer and supplier relationships
• Create leads related to the assigned accounts and manage the opportunity process from identification to conversion
• Identification of sales opportunities
• Provide and negotiate offers
• Prioritize opportunities of the assigned accounts and coordinate with marketing and sourcing
• Continuous shortening the first order sales cycle of the assigned accounts. 
• Continuous deepening of the market insights and customer feedback 
• Negotiate long-term supply
• Actively promote our value proposition, collect and provide structured customer feedback
• Plan regular field visits to customers, Suppliers and participate in relevant commercial events in accordance with account plan.
• Ensure timely and successful launch of products for customers, with suppliers
• Create and manage yearly customer account plan.
• Monitor progress of yearly account plan and proactively assess risks and opportunities
• Communicate clearly the progress of initiatives to internal and external stakeholders
• Develop business with existing clients and/or identify areas of improvement to exceed sales quotas
• Prepare reports on account status

For this role, we are looking for a skilled professional that can demonstrate:

• Proven work experience as Commercial Operations Manager in the pharmaceutical environment (preferential)
• Understanding of pharmaceutical value chain and B2B Marketing
• Solid experience with MS Office (particularly MS Excel and Powerpoint), CRM (preference salesforce) and ERP systems (preference SAP).
• Demonstrable ability to communicate, present and influence credibly and effectively.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent verbal and written communications skills in Portuguese and English and ideally Spanish language
• Excellent team work skills.
• Excellent organization skills.